Privacy Policy

1. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

iPhone Agis ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are located at Thessaloniki, Greece, and can be contacted at hello@agis.com or +30 (699) 416-2100.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Name and contact information (email, phone, address), Payment information (processed securely through our payment providers), Order history and preferences, Communication records (emails, chat messages), Account credentials (if you create an account)

2.2 Technical Information

We automatically collect certain technical information:

IP address and device information, Browser type and version, Operating system, Pages visited and time spent, Referring website

2.3 Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.

3. How We Use Your Information

We use the collected information for the following purposes:

Process and fulfill your orders, Provide customer support and respond to inquiries, Send order confirmations and shipping updates, Improve our website and services, Send marketing communications (with your consent), Comply with legal obligations, Prevent fraud and ensure security

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Contract: To fulfill orders and provide services, Legitimate Interest: To improve our services and prevent fraud, Consent: For marketing communications and non-essential cookies, Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third parties who assist in operating our website and providing services (payment processors, shipping companies), Legal Requirements: When required by law or to protect our rights and safety, Business Transfers: In connection with a merger, acquisition, or sale of assets, Consent: With your explicit consent for specific purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

These measures include:

Encryption of sensitive data in transit and at rest, Regular security assessments and updates, Access controls and authentication measures, Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

Order Information: 7 years (for tax and accounting purposes), Account Information: Until account deletion or 2 years of inactivity, Marketing Communications: Until consent withdrawal, Technical Logs: 12 months

We will delete or anonymize your data when it's no longer needed.

8. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

Access: Request a copy of your personal data, Rectification: Correct inaccurate or incomplete data, Erasure: Request deletion of your data (right to be forgotten), Portability: Receive your data in a structured, machine-readable format, Restriction: Limit how we process your data, Objection: Object to processing based on legitimate interests, Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at hello@agis.com.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place for such transfers.

When we transfer data to third-party service providers, we ensure they provide adequate protection through standard contractual clauses or other approved mechanisms.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website, Sending an email notification (if you have an account), Displaying a prominent notice on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: